Help

The delivery details page give an estimate of how long it should take for your order to arrive. For our none guaranteed services this is the average length of time.

To find out where you order is please log into your account using your email and password to check your order status.

Please also check your delivery address and the date of purchase.

Please check which shipping option you chose - remember we don't deliver on Saturday, Sunday, Public or Bank Holidays.

If the goods are late please email customerservices@ extremepie.com or phone 0800 634 6423 .

Our returns policy is simple :

You can return your goods any time 90 days from the date of purchase for whatever reason, as long as the product is returned in its original packaging, undamaged and unused.

Get more detailed information on our returns policy.

Your order will be delivered depending on which carrier and which delivery option you selected.

You will be emailed when your order leaves our warehouse.

If you think the goods are late please email customerservices@ extremepie.com or phone 0800 634 6423 .

If you have selected Next Day UK you can track your order in realtime using the Parcelforce website, you will need you tracking number, which can be found in the email that is sent when your order leaves our warehouse or in your online account.

If you have selected Standard UK or Priority UK then you will receive an email when you order leaves our warehouse that contains your tracking number, your order can be tracked using the Royal Mail website.

Alternatively, to find out where you order is please log into your account using your email and password to check your order status and get your tracking number.

Delivery Option	Price	Signature Required?	How long will it take to arrive?	Delivery time guaranteed?	Weight
Standard UK Mainland*, Channel Islands & N.Ireland	SPECIAL OFFER :: FREE DELIVERY Only for a limited period on all orders over £15 otherwise £1.95		3-5 working days		Up to 20Kg
BFPO	SPECIAL OFFER :: FREE DELIVERY Only for a limited period on all orders over £15 otherwise £1.95		3-5 working days		Up to 2Kg**
48 Hrs UK Mainland	£3.95		2 working days		Up to 30Kg
Next Day UK Mainland	£4.95		1 working day		Up to 30Kg
Saturday delivery UK Mainland	£8.95		by 9am saturday		Up to 2Kg**
Surfboards UK Mainland	£14.95		2 working days		Up to 30Kg
Europe	FREE DELIVERY for orders under 2Kg, when spending £80 and over otherwise £6.95		5-7 working days		Up to 2Kg**
Europe	£19.95		5-7 working days		Up to 30Kg
Rest of the World	£15.95		7-10 working days		Up to 2Kg**
Rest of the World	£24.95		7-10 working days		Up to 30Kg

*Please note we can only offer the standard UK mainland service ( ie 48 hrs & Next Day not available ) to the following postcodes :

AB-Aberdeen, BT - Belfast, DD - Dundee, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, KW - Orkney Isles, KY - Kirkcaldy, PA - Paisley, PH - Perth, TR21-25 - Scilly Isles, ZE - shetland.

**Products that will usually weigh over 2Kg are snowboards, snowboard bindings, 2 pairs of shoes, large luggage, orders of 5 or more clothing items. If you have selected the incorrect weight we will advise you by email before payment is taken and you can decide whether you want to proceed with your order.

Get more detailed information on our delivery options.

We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!

We can ship to BFPO addresses, using our standard delivery option.

All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.

We are unable to ship orders over 2Kg to BFPO addresses, so please split large orders, and order heavy items separately.

State of the art shopping basket on this web site

Methods of Payments:

Master Card, Visa, Visa Electron, Visa Debit, Maestro, Solo and PayPal

Please note:

Laser, JCB, American Express, Cheque or Postal Orders are no longer accepted methods of payment.

From the UK call Free phone 0800 634 6423

From Outside the UK phone + 44 1425 483810

When you place a special order (i.e. when you custom order a surf board) you are CUSTOMISING your own product by the specifications you provide. Before confirming the order check ALL the details you have provided to ensure they are correct. We are unable to provide refunds or exchanges on special orders, unless we have not fulfilled the order as requested by you.

Please note: Delivery costs for surfboards and other special orders are generally different to our standard costs, due to their bulky nature, please call us if you are unsure.

All prices are displayed in UK sterling and include VAT.

For your security, extremepie.com does NOT store your payment details.

Why register with extremepie.com ?

Our Registered users and past customers enjoy a quick, easy and safe shopping experience and an exclusive range of cool features and benefits. We can also keep you updated with bargains, some exclusive to registered customers, birthday gifts, product reviews and latest extremepie.com news - if you would like to receive this info sign up for our newsletter.

You do not have to register with us if you only wish to browse the store or add things to your basket - only if you decide to buy.

How to register and create and account with extremepie.com

When you click on the Register tab, we'll ask you for:

• Your name, and surname
• E-mail address – (this is important as it is used to log you in)
• Daytime telephone and mobile telephone numbers – (required so we can quickly contact you in the event of a query with your order - if you only have a mobile number, please enter this in both boxes)
• Password (you will also be prompted to create a password, this should be between six and 12 characters and something you can easily remember, but that is not too obvious!)
• You will then need to confirm this password

Simple – YOU are now a Registered User!

You'll then be taken through to an "edit your details" screen, where you can add in your address/delivery information at any time:

• Account address - (this address should be the address to which your selected payment card is registered i.e. where you receive your bank or credit card statements) You can set up separate delivery addresses clicking the delivery addresses button on the menu
• Delivery addresses - (enter a delivery address; if you want the order delivered to you work address please make sure you enter the company name and department to make sure your order arrives safely)

Payment details – We do not store your payment details. Every time you order you will need to put in your payment details (credit or debit card details only). This means you are safer shopping online with extremepie.com

Other account features include:
• Updating your details - If any of the information that you have provided to extremepie.com changes (for example if you change your e-mail address) then do let us know If you are already a registered user, then just log-in to "your account" and make any changes and this will automatically update our records.

Click here to sign up for an account to benefit from all the special offers and news

Updating Your Details If any of the information that you have provided to extremepie.com changes (for example if you change your e-mail address) do let us know. If you are already a registered user, then just log-in to "your account" and make the changes and this will automatically update our records

If you place and order with us and the parcel is lost or miss-delivered by the delivery company, you must notify us within 3 months of your being dispatched.

We will track the parcel with the delivery company and if it has been lost we will request a simple statement from you and then arrange for the order to be sent out again or for a refund to be made.

Please note: We cannot deal with any claims on lost parcels that are outside of the 3 month period.

If you place an order with us it can be cancelled at any point prior to dispatch. An order is classed as dispatched once it has been picked, packed and collated ready for collection by our courier.

• To cancel the order you must call us on 0800 634 6423
• If the items has been dispatched you can still return it to us as we have a 90 returns period

Contract cancellation under the Consumer Protection Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that it is no longer than seven working days after the day on which you receive the Products and that you let us know in writing ( by email is fine ) that you are cancelling under the Consumer Protection Distance Selling Regulations. Please follow the procedure set out in our Returns procedure.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
# Goods made or ordered to your specification
# Personal grooming products, swimwear, lingerie, cosmetics, pierced jewellery
# DVD's if their seal is broken.
# Swimwear and underwear

Please see our Refund policy for further details.

A fan of extremepie.com? Happy with our service? Send us a testimonial and we’ll send you a special voucher.

Read feedback from other customers or see our independent feedback through Shopzilla.

We welcome any comments about our service - we obviously love to hear that we are doing a great job (which we hopefully do most of the time!), but we also really need to hear if things occasionally do hit the fan. We depend on you to tell us how we can improve what we are doing - so, don't be backwards about coming forwards!

You may want to take a look at the testimonials and also the independent comments and feedback from the extremepie.com point of sale surveys.

Our aim is to deal with any problems and difficulties quickly and fairly. If you have any comments about anything we do or you feel that your shopping experience was unsatisfactory. Please contact us on customerservices@extremepie.com, telephone us on 0800 634 6423, or fax us on 0044 (0)1425 489697, or write to us at the address below.

Unit 11, Crow Arch Lane Ind Est
Crow Arch Lane
Ringwood
Hampshire
BH24 1PD
United Kingdom

Occasionally we supply promotional or discount codes via newsletters or on the website. These codes only apply to orders placed online and you will need to enter the code at the basket stage of the checkout in order to receive your discount.

Using promo codes:

• Only one promotional code can be used per transaction
• Some promotional codes are specific to certain products and brands
• Promotional codes cannot be used to purchase gift vouchers

Please note: we cannot apply discounts after you have ordered. You must enter the code at the checkout; if you don't enter the code you won't get the reduction.

If you're not sure what to buy someone then a gift voucher can be the ideal purchase.

• Available in £5, £10, £25 & £50 denominations and can only be used online
• They are valid for one year from the date of purchase
•  Vouchers can be used as payment towards the full value of an order.
•  Over payments on gift vouchers are not allowed and over payment amounts will not be refunded.
• Multiple vouchers can be used towards the payment of an order

Please note: Gift Vouchers cannot be used as a payment method for Gift Vouchers and Promotional Codes cannot be used to purchase Gift Vouchers

All students with a valid NUS card are entitled to 10% discount.

To obtain your discount code, please visit the student discount page.

Please note: your student discount cannot be used in-conjunction with any other promotional code and you must have access to your NUS card in order to retrieve your code.

Refer a friend and receive a 10% discount

• You need to have an account set up with extremepie.com
• Go to refer-a-friend.
• Enter in the name of the friend you recommend and their email address – they must live at a different address to yourself.
When your friend places an order under the email address recommended by you, you receive a £10 discount voucher. The voucher will be sent 20 days after their order has been delivered.

Please ensure that you use the correct email addresses for yourself and your friend as discount codes and gift vouchers cannot be re-issued.

Review a product and receive a credit - get 10 credits and receive a £5 gift voucher! Simple.

• You will need to create an account in order to submit a review
• There is no limit to the number of reviews you can submit
• It usually takes 3-4 working days before product reviews to be approved and appear on the website.

Checkout the guidelines for submitting a product review.

Once you've spent £100 with us we'll send you a £5 reward voucher by email, get to a £200 spend and we'll send you a £10 reward voucher. Once you've spent over £200 and received your £10 reward voucher we'll reset your balance and you'll be on your way to earning your next reward voucher.

Full details available on the Spend and reward page.

When you create your account with us make sure you let us know when your birthday is and we'll send you a birthday gift.

As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.

What happens when you enter extremepie.com:

1. When you enter a secure area of our site, on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen
2. To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not
3. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address)
4. A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data
5. All credit card details are encrypted using Thawte 40bit - 128bit SSL (Secure Sockets Layer) Software
6. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser
7. When the certificate arrives, it contains a public key, which functions as a one-way encryption device
8. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has
9. Without this exclusive, private key, your personal information cannot be read
10. Thawte provides our SSL certificate ( www.thawte.com)
11. Thawte is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the Internet. You can click on the Thawte padlock below to see details of our SSL certificate

Please note: It is a crime to purchase products with a false name or with the use of an invalid credit card. (An invalid credit card is one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use.) It is also illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that extremepie.com will actively pursue and prosecute fraud offenders to the fullest extent of the law.

Yes, we are fully compliant with the WEEE regulations.

See more detail about how we comply here.