Help

The delivery details page give an estimate of how long it should take for your order to arrive. For our none guaranteed services this is the average length of time.

To find out where you order is please use the Order Tracking Page, you will need your customer ID and the email address you used to order your goods with.

Our returns policy is simple :

You can return your goods any time 14 days from the date of purchase for whatever reason, as long as the product is returned in its original packaging, undamaged and unused.

Please read the full terms and conditions and use the Returns Page before send back any return items.

Your order will be delivered depending on which carrier and which delivery option you selected.

You will be emailed when your order leaves our warehouse.

To find out where you order is please use the Order Tracking Page, you will need your customer ID and the email address you used to order your goods with.

If your item was despatched using Royal Mail may have received a tracking code, which you can use on the Royal Mail website.

Get more detailed information on our delivery options.

We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!

We can ship to BFPO addresses, using our standard delivery option.

All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.

We are unable to ship orders over 2Kg to BFPO addresses, so please split large orders, and order heavy items separately.

Details of our Christmas opening times and delivery times will be displayed on the website from December 1st.

State of the art shopping basket on this web site

Methods of Payments:

Master Card, Visa, Visa Electron, Visa Debit, Maestro and PayPal

Please note:

Laser, JCB, American Express, Solo, Cheque or Postal Orders are no longer accepted methods of payment.

Call 08445 090 444 to talk to a member of our Sales Team

All prices are displayed in UK sterling and include VAT.

If you place and order with us and the parcel is lost or miss-delivered by the delivery company, you must notify us within 3 months of your being dispatched.

We will track the parcel with the delivery company and if it has been lost we will request a simple statement from you and then arrange for the order to be sent out again or for a refund to be made.

Please note: We cannot deal with any claims on lost parcels that are outside of the 3 month period.

Please read our Full Terms and Conditions

If you place an order with us it can be cancelled at any point prior to dispatch. An order is classed as dispatched once it has been picked, packed and collated ready for collection by our courier.

• To cancel the order you must call us on 08445 090 444
• If the items has been dispatched you can still return it to us as we have a 14 returns period

Contract cancellation under the Consumer Protection Distance Selling Regulations

Please read our Full Terms and Conditions

We welcome any comments about our service - we obviously love to hear that we are doing a great job (which we hopefully do most of the time!), but we also really need to hear if things occasionally do hit the fan. We depend on you to tell us how we can improve what we are doing - so, don't be backwards about coming forwards!

You may want to take a look at the testimonials and also the independent comments and feedback from the Extreme Pie point of sale surveys.

Our aim is to deal with any problems and difficulties quickly and fairly. If you have any comments about anything we do or you feel that your shopping experience was unsatisfactory. Please use the Contact Us Page.

Occasionally we supply promotional or discount codes via newsletters or on the website. These codes only apply to orders placed online and you will need to enter the code at the basket stage of the checkout in order to receive your discount.

Using promo codes:

• Only one promotional code can be used per transaction
• Some promotional codes are specific to certain products and brands
• Promotional codes cannot be used to purchase gift vouchers

Please note: we cannot apply discounts after you have ordered. You must enter the code at the checkout; if you don't enter the code you won't get the reduction.

Gift Vouchers will be returning Extreme Pie in the near future.

Unfortunately we are not currently offering a Student Discount Scheme. We will hopefully be re-introducing this at a later date.

Check out our Facebook page for all the latest Competitions, Promo Codes and more.

View all of our latest offers on our Sale Page or visit our Facebook page for all the latest Competitions, Promo Codes and more.

We are not currently offering the Review products and earn points Scheme. We will hopefully be re-introducing this at a later date.

We are not currently offering the Spend & Reward Scheme. We will hopefully be re-introducing this at a later date.

We are not currently offering the Birthday Reward Scheme. We will hopefully be re-introducing this at a later date.

As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.

What happens when you enter Extreme Pie:

1. When you enter a secure area of our site (the checkout page), on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen but will vary between browsers.
2. To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not
3. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address)
4. A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data
5. All credit card details are encrypted using 128bit SSL (Secure Sockets Layer) Software
6. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser
7. When the certificate arrives, it contains a public key, which functions as a one-way encryption device
8. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has
9. Without this exclusive, private key, your personal information cannot be read

Please note: It is a crime to purchase products with a false name or with the use of an invalid credit card. (An invalid credit card is one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use.) It is also illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that extremepie.com will actively pursue and prosecute fraud offenders to the fullest extent of the law.

What is PCI DSS Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which at Tier 1 Certification and compliance ensures unbeatable security & protection of sensitive customer information including credit cards.

The requirements for Tier 1 Certification include:

* Security management policies

* Security policies

* Security procedures

* Network architecture

* Software Design

* Critical Protective Measures

Websites go through a rigorous INDEPENDENT audit and significant investment to attain Tier 1 PCI DSS certification. The purpose is to ensure that their customers' data is as safe as possible when they purchase products online.

Yes, we are fully compliant with the WEEE regulations.

See more detail about how we comply here.